Hi, I'm Theresa!

I'm a writer based in Southern California. I have over seven years of professional experience making complex apps less frustrating to use and easier to understand!


Technical Communication Specialist, United Health Group

Rocky Hill, CT/Telecommute, June 2008 – Present
Design online help systems using HTML, CSS, JavaScript, and PHP; maintain online help systems for software applications for the health care industry; create user guide content, and edit training materials and existing help systems; transform existing print documentation for online delivery; act as liaison between software developers and business analysts/product managers to document new product functionality; work within the standard Software Development Life Cycle (SDLC) framework and Agile methodology to adhere to sprint deadlines.

Contract Analyst, The Hartford
Hartford, CT, August 2007 – June 2008
Created and maintained best practices white papers and process documentation for the Contract Initiation organization; supported the seven-member Contract Initiation team by creating standard correspondence and training materials, and administering project plan meetings; created and maintained the Vendor Management Library by writing executive summaries on outsourcing and vendor management studies.

Executive Assistant, RealTALK LA Magazine
Los Angeles, CA, December 2006 – May 2007
Supported Vice President of Marketing and Promotions; represented the magazine at various cultural events in Los Angeles; managed Marketing department schedule, organized meetings with potential partners, and administered all staff meetings; supervised two promotions assistants; cold-called film studios, radio stations, and ad agencies for promotional opportunities.

Editorial Intern, Thirteen Minutes Magazine
Fountain Valley, CA, May 2006 – October 2006
Published beauty features, music reviews, and celebrity features focusing on the Asian American community; conducted interviews with celebrities; organized media sponsorship and promotional events in Los Angeles; organized photo shoots; built relationships with PR firms; planned the editorial calendar and assisted in editing submissions.